Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Filey | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Filey collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Filey is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Filey and across the UK. As a data controller, we are responsible for the personal information you share with us when using our services.

What Data We Collect

When you use our services, we may collect the following types of information:

Personal details: Full name, date of birth, home address, email address, and phone number.
Health information: Medical history, current medications, weight, BMI, and any other clinical details necessary for safe prescribing.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatment and process your consultation safely.
To dispense and arrange delivery of approved medications ā€” typically within 1 working day of pharmacist approval.
To maintain accurate medical and dispensing records as required by law and GPhC standards.
To communicate with you about your treatment, orders, and any clinical follow-up.
To comply with our legal and regulatory obligations as a registered pharmacy.
To improve our website and service quality through anonymised analytics.

We process your health data under the legal basis of provision of healthcare and, where required, with your explicit consent. Other personal data is processed on the basis of contractual necessity and legitimate interests.

Cookies

Our website uses cookies to enhance your experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use:

Essential cookies: Necessary for the website to function correctly.
Analytics cookies: To understand website traffic and usage patterns using anonymised data.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary and appropriate:

Prescribing clinicians and healthcare professionals involved in your care and treatment review.
Delivery partners who require your name and address solely to fulfil your medication order.
Payment processors who handle transactions securely on our behalf.
Regulatory bodies such as the GPhC or NHS, where we are legally required to disclose information.
IT and platform providers who support our website and systems, bound by strict data processing agreements.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Other personal data is kept only as long as necessary for the purpose it was collected, after which it is securely deleted.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmitted via our website is encrypted using secure SSL technology.

Your Privacy Choices

You have the right to access, correct, or request deletion of your personal data. You may also object to certain types of processing or request that we restrict how we use your information. If you have provided consent for any processing activity, you may withdraw it at any time without affecting any prior lawful processing.

To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Filey
GPhC Registration No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We are committed to handling your concerns promptly and professionally. If you remain dissatisfied after contacting us, you have the right to raise a concern with the relevant data protection authority in the UK.