Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Filey | GPhC Registration No. 9012511
Last Updated: July 2026

Your privacy matters to us. This policy explains how Pharmacy Weight Loss Filey collects, uses, and protects your personal information when you use our online pharmacy weight loss clinic. We are committed to handling your data responsibly and in full compliance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Filey is a GPhC registered online pharmacy (GPhC No. 9012511) serving patients in Filey and across the UK. As a data controller, we are responsible for the personal information you provide to us through our website and consultation services.

2. Data We Collect

To provide safe and effective pharmacy and weight loss services, we collect the following information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and other clinically relevant data provided during consultations
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site
• Communications: Records of any messages, emails, or enquiries you send to us

Health data is classified as special category data under UK GDPR and is treated with the highest level of care and protection.

3. How We Use Your Data

We use your personal and health information to:

• Process and assess your online consultation and prescriptions
• Enable our pharmacist to review and approve your order safely
• Arrange delivery of your medication, which is dispatched within 1 working day of pharmacist approval
• Maintain accurate patient records as required by pharmacy law and GPhC standards
• Communicate with you regarding your treatment, orders, or account
• Improve our services and ensure patient safety
• Comply with our legal and regulatory obligations

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare services. Health data is processed under the substantial public interest condition for healthcare purposes.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour and improve our services
• Functional cookies: Remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Delivery partners: To fulfil your medication order
• Payment processors: To handle transactions securely
• Healthcare professionals: Where clinically necessary or required by law
• Regulatory bodies: Such as the GPhC or NHS, where legally required
• IT and platform providers: Who support the operation of our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where required by law. Payment and transactional records are retained for six years in accordance with financial regulations.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict how we process your data or object to certain types of processing. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours. In some cases, we may be required by law to retain certain information and cannot delete it upon request.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Filey
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.